1. Customer Communication & Support

● Respond to inquiries from customers in aboard in a timely and professional manner.

● Communicate clearly in English with customers and internal teams.

● Monitor customer orders and follow up to ensure on-time delivery and customer satisfaction.

● Continuously improve communication and processes to better serve customers.

2. Sales Administration & Order Management

● Prepare and process quotations, purchase orders (PO), and shipping documents accurately using the company’s order management system or ERP for customers in ASEAN, Oceania, and India.

● Keep customer data and sales records up to date and accurate for the assigned regions.

● Assist in preparing sales forecasts for management related to ASEAN, Oceania, and India markets.

● Support sales activities and perform other related tasks as assigned.

3. Coordination with Internal & External Parties

● Coordinate closely with factories in Japan, China, and the USA to ensure smooth production and delivery.

● Collaborate with other departments to ensure smooth order processing and delivery.

4. Logistics & Shipping Operations

● Work with logistics and shipping teams to arrange shipments and solve any delivery issues.

● Possess basic knowledge of logistics, including shipping processes, incoterms, and documentation flow.